Money-Back Guarantee & Refunds

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Last updated: July 2026

The Hume Care Money-Back Promise

Hume Care promises you'll shed at least 10% of your starting body weight within 6 months of following the program exactly as directed. Stick with it consistently and still miss that mark? We'll refund your subscription fees in full — no runaround, no complicated process.

Who Qualifies For The Guarantee

To be eligible for the money-back guarantee, you'll need to:

• Have completed at least 6 months on the Hume Care program.
• Have taken medication exactly as prescribed and shown up for required clinical check-ins.
• Have completed monthly 3D body composition scans on schedule across the full 6-month stretch.
• Have actually engaged with your clinical team's guidance and program adjustments along the way.
• Get your refund request in within 30 days of the date your 6-month assessment took place.

Requesting A Refund

1. Email support@humecare.com with your account details and a short note that you're claiming under the 10% guarantee.
2. Our clinical team reviews your scan history and program adherence records — usually a 3–5 business day turnaround.
3. Once approved, a full refund of your subscription fees posts back to your original payment method within 7–10 business days.

What The Refund Actually Covers

The money-back guarantee covers Hume Care subscription fees paid across the 6-month period. It doesn't extend to third-party costs — pharmacy co-pays if insurance partially covered your medication, for instance — or optional add-on services purchased separately.

Our Cancellation Policy

Cancel your Hume Care subscription anytime, for any reason, with no cancellation fee. To cancel, email support@humecare.com or use the account section inside the Hume Health app. Cancellation takes effect at the close of your current billing period — you won't be charged again after that. Partial refunds for unused days in a current period aren't issued, except where the law requires it.

Returning Medication

Pharmaceutical regulations mean prescription medication can't be returned or resold once dispensed. Canceling before you've used medication from a current shipment? Contact support right away — we'll walk you through next steps based on your specific situation and applicable pharmacy policy.

Questions About A Refund

Our clinical support team is reachable at support@humecare.com. Refund and guarantee questions are handled by our dedicated member services team within 2 business days.