Accessibility Statement

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Last updated: July 2026

Hume Care serves people navigating a wide range of health circumstances. Making sure everyone can find treatment information, start an assessment, and stay in touch with their clinical team — regardless of disability or assistive technology — is central to delivering care responsibly.

The Standard We Hold To

We build and maintain humecare.net against the WCAG 2.1, Level AA standard. In everyday practice, that shapes decisions such as:

• Meaningful images carry descriptive alt text, while purely decorative ones use empty alt attributes so screen readers pass over them cleanly.
• Text-to-background contrast meets or clears minimum readability ratios across every section and color scheme.
• Every interactive piece — navigation menus, assessment forms, FAQ accordions, call-to-action buttons — works entirely by keyboard, with focus states you can actually see.
• Pages follow a logical heading structure and ARIA landmark roles so screen readers can move through content efficiently.
• Form fields in the eligibility assessment carry clear labels, indicate required fields, and give descriptive error messages when something's off.
• Layouts stay functional and legible when zoomed to 200% or when someone bumps up their system font size.

A Continuing Effort

Accessibility isn't something we finish and set aside. As the Hume Care platform grows — new app features, updated program pages, expanded clinical content — each addition gets checked against the same standard. Periodic accessibility audits happen, and findings get addressed before they ever reach a visitor.

Reporting A Problem

Run into a barrier anywhere on humecare.net or inside the Hume Health app — content your screen reader can't parse, a form field keyboard navigation can't reach, or anything else blocking you from using the service — please tell us. A helpful report usually includes:

• The page URL or the app screen name where it happened
• What went wrong, and what you expected instead
• The assistive technology, browser, and operating system you were using

Email accessibility@humecare.com. Every report gets a personal review and a reply within 2 business days. Anything blocking access to clinical content or the assessment process jumps to the top of the queue.

Components Built By Others

Some parts of humecare.net — the telehealth assessment platform and payment processing among them — run on third-party services. We pick vendors who've shown a genuine commitment to accessibility, though we don't control how their tools are built internally. Hit a barrier in one of those pieces anyway? Report it, and we'll either work with the vendor directly or find you an accessible path through our support team.

Getting Help Another Way

If any part of humecare.net or the Hume Health app presents a barrier you can't work around, our clinical support team at support@humecare.com can help you complete an assessment, review your program, or access anything available on the site — by email or phone.